Indoor Display Commercial Advertisement Video Wall Stage Background Vocal Concert P10 LED Screen

Pre-sale service:

1. Inquiries will be replied within 24 hours.
2. Market research and forecast for customer.
3. Provide unique and professional solutions based on customer's requirement.
4. Data sheet and samples offered.
5. Other required services such as special packing design, factory visiting and so on.

In-sale service:

1.Tracking producing procedures all the time.
2.Provide photos and videos as per customer's requirement during production.
3. Free spare parts provided.

After-sale service:

1.Lifetime free maintenance and upgrade.
2. Complaint respond period not exceed 24 hours; maintenance guidance and problem solution supplied in 48 hours.
3.Warranty: 24 months.
4. Free technician training.
5. Full set of documents free of charge, which including installation guidance, software operation manual, easy maintenance manual and control system software CD and so on.
6. Special service for big project, such as stadium, exhibitions, squares and So on.

Q1. Are you professional ?
A: We are verified by TÜV SÜD Certification and Testing (China) Co., Ltd. which is a well-known and official testing company. Inficolor was founded from 2012 by an experienced team with more than 10 years experience on LED Display, we know this industry very well so we could offer you the best cost-effective solution. We have strict QC system in each production line, your led displays will only be shipped out after 72 hours continuous aging test. 

Q2: Can I have a sample order for led display?
A: Yes, we welcome sample order to test and check quality. Mixed samples are acceptable.

Q3. What about the lead time?
A:Sample needs 15 days, mass production time needs 3-5 weeks depends on the quantities.

Q4. Do you have any MOQ limit for led display order?
A: No MOQ, 1pc for sample checking is available.

Q5. How do you ship the goods and how long does it take to arrive?
A: We usually ship by sea and by air. It usually takes 3-7 days by air to arrive, 15-30 days by sea

Q6. How to proceed an order for led display?
A: Firstly let us know your requirements or application.
    Secondly We quote according to your requirements or our suggestions.
    Thirdly customer confirms the samples and places deposit for formal order.
    Fourthly We arrange the production, customers pay the balance payment after confirmation of the finished product. 

Q7. Is it OK to print my logo on led display product?
A: Yes. Please inform us formally before our production and confirm the design firstly based on our sample.

Q8: Do you offer guarantee for the products?
A: Yes, we offer 2-5 years warranty to our products.

Q9: How to deal with the faulty?
A: Firstly, Our products are produced in strict quality control system and the defective rate will be less than 0.02%.
    Secondly, we will send at least 2% new spare parts with your order. For defective batch products, we will repair them and resend them to you or we can discuss the solution including re-call according to real situation.

Q10: Can I talk with English, Spanish, Portuguese, French, German, etc? 
A: Yes, we have experienced staffs could answer your inquiry in different languages.

Q11: Do you accept OEM, ODM service?
A: Yes.

Q12: Can we become your distributor?
A: Yes, welcome . We offer special discount , as well as protection policy to you.